WHEN
February 11, 2026
10 AM to 11:30 AM Pacific Time / 1:00 – 2:30 PM Eastern Time
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ABOUT
CNPEA, along with partners Elder Abuse Prevention Ontario and the Canadian Centre for Women Empowerment, are planning to host a virtual panel on February 11 entitled “Shaping Canada’s New Code of Conduct on Economic Abuse: Protecting Seniors and Survivors”
This panel will feature a variety of speakers. Representatives from financial institutions, from the Ombudsman for Banking Services and Investments (OBSI), as well as survivors with lived expertise of economic violence. Together, we will explore the newly announced Code of Conduct on the Prevention of Economic Abuse and its implications for survivors, as well as how it will shape the way financial institutions recognize and respond to economic abuse. We will also assess the impact of the seniors’ code, highlight best practices, and identify lessons that can guide the development of the new Code of Conduct on the Prevention of Economic Abuse.
This session aims to provide participants with :
- A clear sense of the current Code of Conduct for the Delivery of Banking Services to Seniors and its impact in real life.
- A better understanding of economic abuse, including what survivors experience and how banks can enhance support.
- A look at what the new economic abuse code of conduct could change for survivors and for the way financial institutions work going forward.
PRESENTERS
Additional panelists will be announced shortly
Sarah Bradley, Ombudsman and CEO of the Ombudsman for Banking Services and Investments (OBSI)
Sarah Bradley has been the Ombudsman and CEO of the Ombudsman for Banking Services and Investments (OBSI) since 2015. Prior to this, Ms. Bradley was Chair and CEO of the Nova Scotia Securities Commission and served as Vice Chair of the Canadian Securities Administrators.
Ms. Bradley is a lawyer by profession and spent several years as a member of the faculty of the Schulich School of Law at Dalhousie University, teaching and writing in the corporate and securities law field. She received her Bachelor of Science degree at the University of Toronto, her Bachelor of Laws degree from Queen’s University and her Master of Laws degree from Harvard Law School. She has been called to the bar in Ontario, Nova Scotia and New York and practiced law in Toronto and Halifax.
Jane Shannon, Senior Manager of Regulatory Change Initiatives, Scotiabank
Jane Shannon is Senior Manager of Regulatory Change Initiatives at Scotiabank, where she leads enterprise-wide programs related to the Code of Conduct for the Delivery of Banking Services to Seniors and key accessibility legislation, including the Accessible Canada Act and Accessibility for Ontarians with Disabilities Act.
Jane has played a key role in major regulatory and client‑focused transformations, including the design and implementation of the Canadian Financial Consumer Protection Framework at the Bank. She brings deep experience across Customer Experience, Marketing, and Public Relations, and is known for her collaborative leadership and commitment to developing inclusive, client‑focused solutions.
