If you or someone you know is being abused or neglected, help is available. Whoever you are—a concerned bystander, an overwhelmed caregiver, or a person experiencing abuse—you can take the first step now to get the support you need.

If you make a phone call and the line is no longer in service, or if you reach someone who isn’t helpful, don’t give up. Try again. Try another number. Look for someone else to talk to.

You can choose what kind of support feels right and what to do next. If you want information but are not ready to take action, you can choose not to give your name.


Call immediately if the situation is an emergency. Your call will be answered 24 hours a day.


Call your local police if the situation is not an emergency but you suspect it might be against the law. Ask to speak to someone who has been trained in elder abuse or domestic/family violence.


Many communities have shelters that provide temporary and emergency housing, especially in cases of domestic or family violence. These shelters are not just for younger women and their children. Older women can find support at a shelter, as well. Many shelters offer counselling and safety planning over the phone, 24 hours a day. You DO NOT have to be a shelter resident to get help and support. And you do not have to reveal your name unless you want to. Find a shelter in Canada

Other community services

To find out about other supports in your community, check your library, community centre, band or tribal council, hospital, doctor’s office, community legal clinic, or social service agencies. Some communities offer a helpline that can direct you to the most appropriate service for your needs.

Provincial and territorial services

Most provinces and territories have a department responsible for senior services. Contact them for general information about elder abuse programs and services.

Government of Canada

Visit the Government of Canada's website to find services and support in your province or territory or call Service Canada at 1-800-622-6232.

Your own circle of care

Your neighbours, friends, and family members may be important resources, as well. Think about who you can talk to within your own circle of care. Reach out to make your circle wider and stronger.


Thank You to Our Supporters and Sponsors

CNPEA would like to thank our generous sponsors who contribute to the sustainability of our knowledge-sharing hub

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