In case of emergency call 911

LOCAL POLICE
Call your local police if the situation is not an emergency but you suspect it might be against the law. Ask to speak to someone who has been trained in senior abuse, or domestic/family violence. A list of local police agencies can be found here

Elder Abuse Prevention Ontario 
https://eapon.ca/
1-833-916-6728
Elder Abuse Prevention Ontario (EAPO) is the provincial organization recognized for its leadership in elder abuse prevention in the province, providing education, training, resource development and information about the increasingly complex issues of elder abuse.
EAPO engages with over 40 local area Elder Abuse Networks across Ontario, to meet the unique needs of their local community in preventing elder abuse. EAPO collaborates to promote public awareness, deliver education programs and activities, develop resources and enhance awareness of local supports, services and available program that help older adults who are at-risk or experiencing abuse within their communities.

Seniors Safety Line (SSL)

The SSL provides contact and referral information for local agencies across the province that can assist in cases of elder abuse. Trained counsellors also provide safety planning and supportive counseling for older adults who are being abused or at-risk of abuse. Family members and service providers can also call for information about community services.
Seniors Safety Line: 1-866-299-1011 FREE

The London and District Distress Centre - Seniors Help Line
The Senior’s HelpLine is a free, confidential and non judgemental, 24 hour-a-day, 365 days a year telephone support for seniors and people who care for them. 
Telephone: 519-667-6600
Website

211

Call 211 if you have a concern about a situation of inappropriate or abusive behaviour affecting the well-being of an older person. All information you may share will be kept confidential.

You can also call or visit the 211 Ontario website for general information, referral, and support to seniors and others for all programs and service in Ontario.  It is a place anyone can call for information.  

Ontario Caregiver Helpline
1-833-416-2273 (CARE)
https://ontariocaregiver.ca/
The Ontario Caregiver Helpline is the only resource of its kind in Ontario. It provides caregivers with a one-stop resource for information and support, 24/7.

Whether you are looking for respite care in your area, a support group, information about financial supports available to caregivers, as well as help navigating the health and social service systems, the helpline is here to connect you to the resources you need.

The helpline is available to all caregivers – regardless of age, diagnosis or where they live. Staff provides information, assessment, and referral, in English and in French, to connect people to community services based on their individual needs and preferences while considering the eligibility criteria of Ontario’s community programs and services. All staff are trained in crisis calls, suicide prevention and legal requirements such as ‘Duty to Report.’



Assaulted Women’s Helpline (AWHL)

Assaulted Women’s Helpline provides a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse.
AWHL provides crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year.


ConnexOntario
ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. We are funded by the Government of Ontario.  ConnexOntario operates three helplines:



Crime Stoppers  
Crime Stoppers is a civilian, non-profit, charitable organization that brings together the police services of a community, the media and the community in the fight against crime.
For the closest Crime Stopper Program to you.  You will remain anonymous.  You do not appear in court. 



Long-Term Care ACTION Line

The Long-Term Care Action Line is a service to hear concerns and complaints from persons receiving service from Long-Term Care Homes and Community Care Access Centres (CCAC).


Retirement Homes Regulatory Authority (RHRA)

The RHRA is a not-for-profit organization that oversees retirement homes to make sure the law is being followed.
RHRA staff process retirement home licence applications, respond to calls about harm to retirement home residents, and inspect retirement homes to make sure they meet the law’s standards. If you see or suspect harm or risk of harm to a resident resulting from: improper or incompetent treatment or care, abuse of a resident by anyone or neglect of a resident by staff of the retirement home, unlawful conduct, misuse or misappropriation of a resident’s money, you *must* report it to the Registrar of the Retirement Homes Regulatory Authority, along with any other relevant information.

To make a report, call:

Office of the Public Guardian and Trustee (OPGT) 
OPGT is responsible for protecting mentally incapable people; other responsibilities include protecting the public’s interest in charities, searching for heirs, investing perpetual care funds, and dealing with dissolved corporations.

In cases of financial or personal abuse, the OPGT can apply to the court to become the abused senior’s guardian on a temporary basis. The OPGT can also help the person get access to other services. They can intervene only if the person is believed to be mentally incapable and is at risk of harm or experiencing harm. There must be evidence/reason to believe that the person is incapable before the OPGT will investigate.

The Guardian Investigation Unit:  1-800-366-0335 FREE or 416-327-6348
Website

Victim Support Line

The Victim Support Line (VSL) is a province-wide, multilingual, toll-free information line providing a range of services to victims of crime.

The VSL offers:

  • Information and referral to support services in your community
  • Access to information about provincially sentenced offenders.  You can also register for automated notification when an offender’s status changes.
  • Toll-free: 1-888-579-2888 FREEor  416-314-2447 in the Toronto area
  • Website


Legal Aid Ontario
Legal Aid Ontario provides legal assistance for low-income people.
Services include: legal representation for eligible clients who appear in court without a lawyer; legal aid applications and information over the phone; legal resources and referrals to other social assistance agencies; and a certificate program for complex and serious cases.  Get legal aid help in over 200 languages.


Advocacy Centre for the Elderly
Advocacy Centre for the Elderly is a community based legal clinic for low income senior citizens. ACE provides direct legal services to lowincome seniors, public legal education, and engages in law reform activities. ACE services and activities are in relation to areas of law of special importance to the seniors' population.


CLEO

CLEO provides resources, and publications free of charge. 
Check out Getting Legal Help: A Directory of Community Legal Clinics in Ontario for an easy-to-use directory of Ontario's community legal clinics organized by region.


Law Society Referral Service (LSRS) 
Law Society Referral Service will provide you with the name of a lawyer or licensed paralegal who will provide a free consultation of up to 30 minutes to help you determine your rights and options.

 


In case of emergency, dial 911

LOCAL POLICE

Call your local police if the situation is not an emergency but you suspect it might be against the law.  Ask to speak to someone who has been trained in senior abuse, or domestic/family violence.

A list of local police agencies can be found here 

GRC "V" DIVISION 
BOX 500
IQALUIT, Nunavut 
X0A 0H0
Telephone: (867) 975-4409

Elders Support Phone Line 
Peer to peer counselling for unilingual (Inuktitut-speaking) Elders.
Monday to Friday 8:30 a.m. to 12:00 p.m. (or leave a message).
Toll-free: 1-866-684-5056

Department of Health
Website 

Department of  Community Justice
Suite: 1000 - Station 510
Iqaluit, Nunavut
X0A 0H0
Website
Nunavut wide toll free number 1-866-456-5216

Department of Family Services
Website
Family Mediator numbers:

  • Iqaluit: 867-975-6364
  • Rankin: 867-645-2028  

Nunavut Fair Practices Officer 
Department of Justice
Nunavut Fair Practices Officer
PO Box 2528
Iqaluit, NU  X0A 0H0
Tel: (867) 979-2043
E-mail: 

Qimaavik Women's Shelter
Phone: 867-979-4566 
24-hour crisis line: 867-979-4500 

Innutit Women’s Group - Ikajuqtauvvik Crisis Centre  
Phone: 867-561-5902 

Tukkuvik Women’s Shelter
Box 69
Cape Dorset NU 
X0A 0C0
Tel: (867) 897-8683
Fax: (867) 897-8495


Legal Aid Services, Legal Clinics and Legal Information Sources

Nunavut Legal Aid 
P.O. Box 125 
Gjoa Haven NU 
X0B 1J0 
Tel: (867) 360-4603

Family Law Advice Line 
(867) 360-4605 
Toll Free: (866) 606-9400 
Email:  
Website

Keewatin Legal Services Centre 

Kitikmeot Law Centre 
Cambridge Bay 
Tel: (867) 983-2906 
Toll Free: (866) 240-4006

Maliiganik Tukisiiniakvik Legal Services  - Iqaluit 
Tel: (867) 979-5377

Public Legal Education and Information in Nunavut  
c/o Legal Services Board of Nunavut 
Box 125 Gjoa Haven NU 
X0B 1J0 
Tel: (867) 360-4603  
Fax: (867) 360-6112 
Email: 
Website

Keewatin Legal Services Centre 

Kitikmeot Law Centre Cambridge Bay 
Tel: (867) 983-2906 
Toll Free: (866) 240-4006

Maliiganik Tukisiiniakvik Legal Services 
Iqaluit 
Tel: (867) 979-5377

 

 
LOCAL POLICE

Call your local police if the situation is not an emergency but you suspect it might be against the law. Ask to speak to someone who has been trained in senior abuse, or domestic/family violence.

A list of local police agencies can be found here: 

RCMP: http://www.rcmp-grc.gc.ca/ns/detach/index-eng.htm

RCMP non-emergency number: 1-800-803-7267


INFORMATION AND REFERRAL

As of January 15, 2015, the Department of Seniors and 211 Nova Scotia have partnered to provide information and referral services on senior abuse.  
Call 211 if you have a concern about a situation of inappropriate or abusive behaviour affecting the well-being of an older person. All information you may share will be kept confidential.

You can also call or visit the 211 Nova Scotia website for general information, referral, and support to seniors and others for all programs and service in Nova Scotia.  It is a place anyone can call for information.  

Nova Scotia Department of Seniors also produces an annual directory of programs and services available to seniors and their families.  You can find an electronic version of the Positive Aging Directory and you can place an order for the directory here.


Halifax Regional Municipality Seniors’ Safety program

The Halifax Regional Municipality Seniors’ Safety program is implemented by the Canadian Red Cross and funded by the Nova Scotia Department of Seniors. It is a community-based program which addresses the safety concerns of seniors by:

  • Promoting awareness about senior abuse and prevention, crime prevention, safety and health issues
  • Enhancing communication between seniors and police, and other organizations.
  • Providing information, education sessions, and referral services to seniors
  • Offering direct, individualized support to seniors regarding their safety concerns


The program is operated by the Seniors’ Safety Coordinator who works in close partnership with local, provincial and federal stakeholders to provide services to seniors through community outreach activities as well as individual support.

For more information please contact:
Pamela Fonseca, Seniors’ Safety Coordinator
Canadian Red Cross
133 Troop Avenue
Dartmouth, Nova Scotia B3B 2A7
Phone: (902) 424-1424


ADULT PROTECTION SERVICES AND PROTECTION OF PERSONS IN CARE OFFICE 

Call if you know of a senior who is being abused or neglected and needs protection. Leave a message. All messages are returned.    

The Department of Health and Wellness will investigate if either of these laws apply:

  • Adult Protection Act—for adults who cannot physically or mentally protect or care for themselves
  • Protection for Persons in Care Act—if the abuse happens in a licensed health facility, such as a nursing home, residential care facility, or hospital

  

LEGAL INFORMATION LINE AND LAWYER REFERRAL

Call to learn about the law, the justice system, or how to find a lawyer in Nova Scotia.       


SENIORS MENTAL HEALTH PROGRAMS

Call to find out more about these programs that offer mental health services specifically focused on the needs of seniors. 
NOTE: A referral from your doctor may be required to access these services.


NOVA SCOTIA PUBLIC TRUSTEE

Call to find out about:

  • administration of estate - for deceased persons, incompetent persons, children, and missing persons
  • informed consent - for health care, placement to a continuing care home or home care services


Public Trustee Office
Phone: (902) 424-7760
Email: 
Website: http://novascotia.ca/just/pto/


Health Care Decisions Division
Phone: (902) 424-4454
Email: 


NOVA SCOTIA HUMAN RIGHTS COMMISSION

Call for information on human rights, resources available and dispute resolution.

TTY: 902-424-3139 
Toll Free: 1-877-269-7699 

Email:    
Website: www.gov.ns.ca/humanrights/  


NOVA SCOTIA OFFICE OF THE OMBUDSMAN

Call if you feel you have been treated unfairly by a provincial or municipal government body, or you have a complaint about a Nova Scotia government service. The Nova Scotia Office of the Ombudsman may be able to help you.

Phone: 902-424-6780
Toll-free within Nova Scotia: 1-800-670-1111
Website: https://www.novascotia.ca/ombu/index.htm


List of Community Emergency Contacts


LOCAL POLICE
Call your local police if the situation is not an emergency but you suspect it might be against the law.
Ask to speak to someone who has been trained in senior abuse, or domestic/family violence. 
A list of local police detachments can be found here.

If you are experiencing elder abuse, call the Family Violence Crisis Line for 24 hour support: 1-866-223-7775


NWT Seniors Society
Senior Info Line
Toll free: 1-800-661-0878
Phone: 867-920-7444 in Yellowknife
Website: www.nwtseniorssociety.ca/contact.htm
This service is provided to inform seniors and elders about programs and services which can be of assistance to them.

Alison McAteer House Crisis Line
Alison McAteer House services are available 24 hours a day, seven days a week and can provide support and safety planning for women regardless of where they live.
If you are experiencing family violence, call for help: 867-873-8257
Toll free 1-866-223-7775
Email 


Crisis Line for Emergency Protection Orders
Toll Free: 1-866-223-7775


Family Support Centre
Phone: 867-874-3311
Email:  


Fort Good Hope Victim Services
Phone: 867-598-2247 or 867-598-2352


Fort Smith Victim Services
Phone: 867-872-5911


Hay River Victim Services
Phone: 867-874-7212


Inuvik Transition House
Phone: 867-777-3877
Email:


Inuvik Victim Services
Phone: 867-777-5493 or 867-777-1555


Northwest Territories Human Rights Commission
Phone: 867-669-5575 (Yellowknife)
Toll Free: 1-888-669-5575
Email:  
Website: www.nwthumanrights.ca  


Sutherland House, Fort Smith
Crisis Line: 867-872-4133


Tuktoyaktuk Crisis Centre
Crisis Line: 867-977-2526


Victim Assistance Programs, Yellowknife Victim Services
Phone: 867-920-2978 or 867-765-8811
Email:

More numbers:
Crisis Lines/Family Violence Contacts
Crisis and Help Lines for Older Adults in NWT


In case of emergency, dial 911

LOCAL POLICE
Call your local police if the situation is not an emergency but you suspect it might be against the law.
Ask to speak to someone who has been trained in senior abuse, or domestic/family violence. 
A list of local RCMP detachments can be found here.

Seniors NL  / Newfoundland and Labrador Network for the Prevention of Elder Abuse
Resources - Information - Connection 
The network provides information and support to individuals and organizations (from both community and government) working to prevent elder abuse and/or provide services to those affected by this issue.
Website
Email: 
Toll free line: 1-800-563-5599   (Information and referral line answered by seniors with training) 
Access the Seniors NL brochure on Elder Abuse Resources

Department of Children, Seniors and Social Development
The Department of CSSD supports individuals, families and communities in Newfoundland and Labrador in achieving improved health and social well-being and reduced poverty; and ensures the protection of children, youth and adults from abuse or neglect.
The Department promotes the values of inclusion, diversity, and healthy active living and leads the development of policies, programs and partnerships to improve services and the overall social development of the Province.
Website

Adult Protection: 1 -855-376-4957
Seniors and Aging: 1-888-494-2266


Transition House Association of Newfoundland and Labrador
Shelter staff will help you sort out your situation and plan your future. They will listen to you and provide the support you need at this difficult time. They can connect you with other services, including counselling, income support and other financial services, legal support, schools and housing.You are not alone.When you’re ready… shelter staff will be there to help.

Find a shelter near you

Sexual Assault Crisis Line
24-hr, toll-free provincial crisis line
Phone: 709-726-1411
Toll Free: 1-800-726-2743 


Provincial Mental Health Line
24-hour toll-free provincial support to help those feeling stressed and overwhelmed by their situation.
Toll free: 1-888-737-4668

Regional Health Authority

 
Office of the Public Trustee
The Public Trustee is the person appointed by the Provincial Government under the Public Trustee Act, 2009 to protect the financial assets and well-being of clients of the Office of the Public Trustee. Though appointed by the Provincial Government, the Office of the Public Trustee is a Crown corporation created by legislation and operates fully independent of Government.

Clients can include:

  • children under the age of 19 (the age of majority in Newfoundland and Labrador),
  • the Estate of a deceased person,
  • mentally disabled persons,
  • prisoners,
  • missing persons,
  • a charitable trust.

Tel: (709) 729-0850
Website

Advocacy and/or legal assistance

Legal Aid Commission 
Legal representation for people with low income; must meet certain eligibility requirements.
Toll free number: 1-800-563-9911
Website

Victim Services 
Free help for adult victims of crime, regardless of whether a charge is laid; also supports child victims or witnesses required to testify in a criminal matter; 11 offices province-wide.
St. John’s: 709-729-7970 (collect calls accepted) 
Website

Public Legal Information Association of Newfoundland and Labrador 
For general legal questions and lawyer referral service
Toll free: 1-888-660 7788
Website


 

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