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News release from Financial Consumer Agency of Canada

July 25, 2019
Ottawa, Ontario

Today, the banking industry adopted a Code of Conduct for the Delivery of Banking Services to Seniors (the code). The Financial Consumer Agency of Canada (FCAC) will monitor banks to ensure they comply with the code.

The code is an important first step in guiding banks in their delivery of services to meet the needs of seniors. Banks who have signed on to the code must abide by its principles. 

The code will come into effect by January 1, 2021. However, effective immediately, banks must abide by principles 5 and 6, which will require them to mitigate potential financial harm to seniors and take into account market demographics and the needs of seniors when proceeding with branch closures.

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The Government of Alberta has released Addressing Elder Abuse: A Toolkit for Developing a Coordinated Community Response to help communities develop a framework to address elder abuse at the local level. 

ab ccr cover

This toolkit is intended to help build a community-specific, multi-disciplinary approach to addressing elder abuse. It provides a five-step process that communities, civil society organizations and individuals can use to develop a local coordinated community response (CCR) approach to address elder abuse. By encouraging collaboration, a CCR strengthens communities through collective action to prevent, reduce and respond to elder abuse.

Who is this toolkit for?

  • Seniors centres
  • Community organizations
  • Police and victim services
  • Health service providers
  • Housing providers
  • Organizations servicing Indigenous, LGBTQ and new Immigrant communities
  • Anyone interested in addressing elder abuse in their community

You can request a copy of the toolkit here.
To read an overview of the toolkit, click here.

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What a day it was! In addition to the many events taking place across Canada, we were thrilled to see that so many of you embraced our #AgeofInclusion campaign for World Elder Abuse Awareness Day! We built a Twitter moment to offer an overview of what happened on and around June 15, 2019:

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By Kathy Majowski and Kavina Nagrani

On January 30, 2019, the CNPEA participated in a Roundtable in Toronto hosted by the FCAC. In response to a commitment by the Government of Canada “to respond to the unique needs of Canada’s aging population’’, the Financial Consumer Agency of Canada will ‘’engage with banks and seniors’ groups to create a voluntary code of conduct (hereinafter referred to as the “Code”)  to guide banks in their delivery of services to Canada’s seniors.” (Fall Economic Statement 2018). We were pleased to be invited to participate in the roundtable discussion and to provide comments/feedback on the draft Code. You can find a summary of our comments below.

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Republished from the United Nations Human Rights Office 

UN Independent Expert on the Rights of Older Persons:

 

SEXUAL ABUSE OF OLDER PERSONS MUST BE EXPOSED, SAYS UN EXPERT

World Elder Abuse Awareness Day - 15 June 2019

GENEVA (13 June 2019) – The sexual abuse and rape of older persons is a subject rarely discussed, but nevertheless is a reality, says a UN expert. We must all be more attentive and report suspected cases of abuse of older people, says Independent Expert on the enjoyment of all human rights by older persons Rosa Kornfeld-Matte. Ahead of World Elder Abuse Awareness Day on 15 June, Kornfeld-Matte issued a statement in which she says most abuse goes undetected and unreported, even when there are clear warning signs:

 

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